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GBS Warranty Services, LLC

1,556 inquiries |
Extended Supplemental Warranty Programs

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550 Fairway Drive Suite 205
Deerfield Beach, FL 33441 | Get Directions

(888) 585-9488

http://www.gbsent.com/

Please contact us for business hours

Company Rating

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Customer Reviews

based on 13 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/27/2022 Charles R.

Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. (0) STAR Companies.

ONE (1) STAR For both Companies. We purchased $12,983.92 dollars worth of Various Furniture from Ashley Home Store in Inverness Florida and purchased a Warranty contract for five (5) years from GBS Warranty Service in the amount of $799.00 , on March 3, 2020 because one of the power Recliner/ADJ headrest because the leather on one of the chairs was cracking . Ashley advised that was not their problem it was over a year old and that was as long as they covered it. we contacted the warrant service company (GBS) and the claim was denied because they stated the warranty did not cove cracking of the material. since then the complete chair is cracking. no one will cover the problem Not Ashley or GBS. make sure your WARRANT covers everything. Be careful from who you purchase you furniture from. all the other furniture is good only the one chair is bad. I will give both of them one (1) star.

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Complaints and Resolutions

Total Amount in Dispute:
$5,790.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against GBS Warranty Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

GBS Warranty Services, LLC offers furniture warranty service.

Primary Contact:	Complaints Department
Business Started:	8/2/2011
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

GBS Enterprises

GBS Enterprises|GBS Warranty Services, LLC

Websites: