Genixlabs

This company sells teeth whitening, diet, and colon cleansing products, which are advertised via infomercials, and the internet as 14 day free trial offers. Although the trial offer is advertised as free, respondents are required to pay shipping and handling by means of a credit or debit card in order to receive the free trial. Upon ordering, you are agreeing to pay the shipping and handling fees for the free trial shipment. If you do not cancel the trial, the company will send another shipment in 20 days from your free trial purchase date, and every 30 days thereafter you will be automatically shipped another 30 day supply, and you credit or debit card will be automatically billed for the monthly amount.

The website terms and conditions for the product indicate there is a 15-day satisfaction guarantee return policy on all shipments. To return a product for an exchange or FULL refund you will need to obtain a Return Merchandise Authorization (RMA) number by contacting the company's billing department. To avoid being charged you must cancel before your 20 day trial period is over.

Free trial offer promotions for monthly membership or continuity shipments usually have marketing materials sent with the product or service which will allow a specified time period for cancellation and return without penalty or obligation. However, many overlook the advisories, and are unaware of the unfamiliar charges until their next monthly credit card statement. In some cases, consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Often, you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period, not only must you pay, you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.

Sellers must give you information about the plan's terms and conditions, clearly and conspicuously, in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services, unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy, say whether there's a minimum purchase, and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided, as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel, including shipping and handling, if applicable.