Complaints for Genixlabs in Glendale, CA - 100045247

1246 Linden Avenue
Glendale, CA 91201 | Get Directions

(877) 277-9887

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they agree to a free trial offer, but continue to incur repeated unauthorized charges to credit or debit cards. Other customers complain that the company's introductory offer did not clearly disclose that the trial offer would automatically enroll them in a continuity program unless they cancelled. A few customers complain the product made them ill, and they were unable to use it.

The company responds to complaints by apologizing for the unclear disclosures, and generally agreeing to issue refunds. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Genixlabs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Genixlabs complaints