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Give Sunshine

1,082 inquiries |
Gift Shops

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41725 Elm Street Unit 203
Murrieta , CA 92562 | Get Directions

http://givesunshine.com

Company Rating

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/26/2021 Kevin T.

TERRIBLE customer service Do not order unless ,you plan to stay at your house to receive package

Hello My wife ordered from you a gift box for my Mom for her birthday. Transaction date was 1/24/21 for $93.99 . The item was never received even though you said USPS had dropped it at that address. You refused to do anything about it and just said that we need to go put a claim into USPS. Why can't you do that, you have all the paperwork? I'm still trying to go through Visa to get the charge removed, but you just told them that we need to send you the tracking number etc of when we returned it, problem is, we never received it to begin with. Please help us out and make it right. As you know, money isn't falling off any trees these days and people are having a hard enough time getting through day to day living. We were just trying to brighten up my Mom's 80th birthday and we are still hopeful that you can make it right. Thanks for listening Kari's reply: "I am sorry to hear that it was not received. Unfortunately, there is not anything we can do as we shipped it to the address on the order and it shows delivered. Again, the shipments are insured for up to $100 but it is for lost or damaged boxes. This shows delivered so it it is not recorded as lost. Also, this over 3 months old so USPS would have closed it by now. I do see you created a chargeback for the order as well. We are a small mom and pop shop and we are already out the product as we shipped it to the recipient. I am sorry I could not help more. Warm Regards, Give Sunshine Support Kari H" Why don't they pay a little extra and have the recipient sign for the package. I tried to do a chargeback, but they responded to my VISA company saying they needed the tracking number of the gift that was sent back. Don't they get it! How can I give them a tracking number, when I never sent it back since I never received it to begin with. This is just me, so take it for what it is, but I will never order from them again and if asked I will share my experience.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Give Sunshine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is gift shops.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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