Global Internet Solutions ratings, reviews and complaints - Website and Web Page Development Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege billing disputes due to unclear website disclosures, unauthorized credit card charges, and inability to cancel services or obtain refunds. Other complainants allege high pressure sales tactics are used by company representatives when attempting to solicit upgrades, renew accounts or collect on accounts receivable. Some customers allege false advertising, or that the company misrepresents the terms and conditions of services. In some cases complainants allege that services were stopped by the company without notice, and the company failed to communicate reasons or refund eligibility.

The company responds to complaints by denying most allegations, and referring complainants to specific sections of their service agreement which supported the company's position.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Global Internet Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing web hosting, web development and high speed internet access for businesses.

Primary Contact:	Brian Spivak (Legal Advisor)
Business Started:	1/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Best Internet Services

G I S

GISOL, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Global Internet Solutions

Complaints and Resolutions

Other Information