Complaints for Global Internet Solutions in Los Angeles, CA

7336 Santa Monica Blvd. Suite 30
Los Angeles, CA 90046 | Get Directions

(866) 244-7925

http://www.gisol.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege billing disputes due to unclear website disclosures, unauthorized credit card charges, and inability to cancel services or obtain refunds. Other complainants allege high pressure sales tactics are used by company representatives when attempting to solicit upgrades, renew accounts or collect on accounts receivable. Some customers allege false advertising, or that the company misrepresents the terms and conditions of services. In some cases complainants allege that services were stopped by the company without notice, and the company failed to communicate reasons or refund eligibility.

The company responds to complaints by denying most allegations, and referring complainants to specific sections of their service agreement which supported the company's position.

Complaint Closing Statistics

0 complaints against Global Internet Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Global Internet Solutions complaints