Glow ratings, reviews and complaints - Cosmetics Retail By Internet

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive unordered merchandise, or experience difficulty cancelling future shipments after agreeing to a "free trial offer." Other customers complain of unauthorized charges to credit or debit cards, or that the company fails to issue credits or refunds on returned products. Some complainants allege they incurr unauthorized charges to accounts after cancelling, or for products never ordered or received. Customers complain they are unable to contact the company to effectivley implement cancellations.

The company responds to some complaints by shipping merchandise, agreeing to accept returns, or issuing credits or refunds. In some cases the company advised complainants they were ineligible for a refund due to the length of time since purchase. In other cases the company denies having any record of the customer's previous attempts to cancel services, or claims the customer was enrolled in a continuity program.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Glow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

glow.com is the go-to online beauty destination where social networking, beauty professionals and beauty enthusiasts come together for a personalized shopping experience.

Primary Contact:	Mike Shay (VP-CRM)
Business Started:	8/28/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Glow.com

Websites:
There are no additional web sites.

Contacts:

Cindy Wind (Controller)

LaReyna Ryan (Customer Service Manager)

Arthur Swanberg (President)

Other Categories:

Health Care Products

Hair Improvement Product Companies

Reputation Report

Glow

Complaints and Resolutions

Other Information