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2301 Rosecrans Avenue Suite 4100
El Segundo, CA 90245
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(888) 321-4569

http://www.glow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege they receive unordered merchandise, or experience difficulty cancelling future shipments after agreeing to a "free trial offer." Other customers complain of unauthorized charges to credit or debit cards, or that the company fails to issue credits or refunds on returned products. Some complainants allege they incurr unauthorized charges to accounts after cancelling, or for products never ordered or received. Customers complain they are unable to contact the company to effectivley implement cancellations.

The company responds to some complaints by shipping merchandise, agreeing to accept returns, or issuing credits or refunds. In some cases the company advised complainants they were ineligible for a refund due to the length of time since purchase. In other cases the company denies having any record of the customer's previous attempts to cancel services, or claims the customer was enrolled in a continuity program.

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Complaint Closing Statistics

0 complaints against Glow closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

0 complaints against Glow

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