Complaints for Glow in El Segundo, CA - 100076873

2301 Rosecrans Avenue Suite 4100
El Segundo, CA 90245 | Get Directions

(888) 321-4569

http://www.glow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive unordered merchandise, or experience difficulty cancelling future shipments after agreeing to a "free trial offer." Other customers complain of unauthorized charges to credit or debit cards, or that the company fails to issue credits or refunds on returned products. Some complainants allege they incurr unauthorized charges to accounts after cancelling, or for products never ordered or received. Customers complain they are unable to contact the company to effectivley implement cancellations.

The company responds to some complaints by shipping merchandise, agreeing to accept returns, or issuing credits or refunds. In some cases the company advised complainants they were ineligible for a refund due to the length of time since purchase. In other cases the company denies having any record of the customer's previous attempts to cancel services, or claims the customer was enrolled in a continuity program.

Complaint Closing Statistics

0 complaints against Glow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Glow complaints