Go CRV reviews

Gocrv appreciates the opportunity to respond to the guest's concerns. We understand the guest's frustration with the wait time and apologize for the inconvenience. Our records confirm that the guest contacted our reservations department and utilized the callback option. The callback message advises guests that calls will be returned within one business day. The guest was placed in the callback queue; however, we received notification of this complaint before our team had the opportunity to return the call. Since then, our team has spoken with the guest directly, presented multiple travel options and the guest will discuss with her travel partner and contact us to proceed. We remain available to assist the guest when she is ready to confirm her travel arrangements.

Gocrv appreciates the opportunity to respond to this review and to address the guest's concerns regarding his attempts to reach our customer service department. We regret any frustration the guest may have experienced while attempting to contact us. Gocrv offers a callback option prior to 3pm EST, which allows guests to request a return call rather than remain on hold. Our records, however, do not reflect that the callback option was selected. Following receipt of this review, Gocrv contacted the guest directly to assist with his cruise reservation. During our conversation, the guest indicated that he would contact us when he is ready to proceed with booking. Gocrv remains available to assist the guest when he is ready to finalize his cruise reservation.