GoGoCity, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a pattern of customer service, delivery, and billing related problems. Some customers experience, delays in delivery, incomplete or incorrect merchandise deliveries, or no delivery at all. Other customers complain of complications with returns or exchanges. They allege after returning merchandise, they receive no refund, credit, or exchange and replacement merchandise is not shipped. A few report customer service representatives gave false or inaccurate information on the status of their refunds or exchanges. The company responds to some complaints by shipping merchandise, issuing credits, or exchanging defective or damaged items. A few are closed as disputed. The customers are not always satisfied with the company's response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against GoGoCity, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a computer dealer.

Primary Contact:	Jesse Luk (President)
Business Started:	2/18/1999
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in GoGoCity, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support, and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

gogocity.com

www.gogocity.com

GoGo City

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

GoGoCity, Inc.

Complaints and Resolutions

Other Information