Complaints for GoGoCity, Inc. in City of Industry, CA

748 South Epperson Drive
City of Industry, CA 91748-1336 | Get Directions

(888) 883-9889

http://www.gogocity.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a pattern of customer service, delivery, and billing related problems. Some customers experience, delays in delivery, incomplete or incorrect merchandise deliveries, or no delivery at all. Other customers complain of complications with returns or exchanges. They allege after returning merchandise, they receive no refund, credit, or exchange and replacement merchandise is not shipped. A few report customer service representatives gave false or inaccurate information on the status of their refunds or exchanges. The company responds to some complaints by shipping merchandise, issuing credits, or exchanging defective or damaged items. A few are closed as disputed. The customers are not always satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against GoGoCity, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

GoGoCity, Inc. complaints