Gold ratings, reviews and complaints - Credit Repair Services - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants alleges this company is selling information which instructs consumers to perform dishonest and illegal acts. One complainant alleges the company refused to issue a refund in accordance with the posted no questions asked money back guarantee policy. The company responds to one complaint by stating they are in the business of marketing information and referring to their refund policy, which states a refund will be based on non-workability of their information. One complaint remains unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gold closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing credit repair services.

Primary Contact:	Owner
Business Started:	1/1/1987
Social:

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Licensing

California law requires that companies advertising or offering to improve your credit record, history, or rating must be registered with the Attorney General's Office as a Credit Services Organization and post a $100,000 bond.

To verify registration and bonding, contact the Office of the Attorney General by writing to; DOJ. Attn. Public Inquiry Unit, P.O. Box 944255, Sacramento, CA. 94244, by calling (916) 322-3360, faxing (916) 323-5341, or visit their website at www.oag.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Typically, companies offering credit file segregation claim they can assist with setting up a seperate file for clients free of past negative credit information. Be aware that although this may sound like a tempting offer, consider the consequenses prior to signing contracts or paying fees. It is illegal to create a new file soley to avoid past credit problems. As a result of assuming a new credit identity, you may face losing any previously paid social security benefits. Also, it is a felony to falsify credit information and you could risk scrutiny by the IRS for tax evasion. California law requires companies advertising to clear credit to register with the Attorney General and post a $100,000 bond. This same law makes it illegal to collect fees before performing the promised services.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Reputation Report

Gold

Complaints and Resolutions

Other Information