Complaints for Gold in Hollywood, CA - 13095661

P.O. Box 2202
Hollywood, CA 90078 | Get Directions

(323) 962-1494

http://www.cleanfile.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants alleges this company is selling information which instructs consumers to perform dishonest and illegal acts. One complainant alleges the company refused to issue a refund in accordance with the posted no questions asked money back guarantee policy. The company responds to one complaint by stating they are in the business of marketing information and referring to their refund policy, which states a refund will be based on non-workability of their information. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Gold closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gold complaints