Gold Shield Marketing ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality and integrity of appointments set by the company and failure to issue refunds when services are not provided. Complaints allege after paying fees for qualified appointments they find that the individuals who they are sent to see are not interested, had not requested or consented to any appointment, or had never heard of the company. Complaints also allege difficulty obtaining refunds.

One complainant contacted our office to advise that the company did contact her to resolve the problem, however, no resolution has been recorded.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gold Shield Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing insurance marketing leads.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Bureau suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity and written or disclosed on the contract. Find out if the company offers any guarantees. Get any guarantees in writing. Our experience has been that most similar companies offer guarantees which sound risk free, such as "100% satisfaction guaranteed," or "guaranteed replacements or your money back." Neither of the previous guarantee statements mean that you will get your money back. Although these companies generally claim that if their leads fail to deliver, they will replace the unsuccessful data with new data at no cost, what assurances do you have that the replacements will be any better suited than the first leads received.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

42-335 Washington Street Suite F#161, Palm Desert, CA, 92211

Reputation Report

Gold Shield Marketing

Complaints and Resolutions

Other Information