Complaints for Gold Shield Marketing in Glendale, CA

1436 West Glen Oaks Blvd. Suite #105
Glendale, CA 91201 | Get Directions

(866) 381-0737

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality and integrity of appointments set by the company and failure to issue refunds when services are not provided. Complaints allege after paying fees for qualified appointments they find that the individuals who they are sent to see are not interested, had not requested or consented to any appointment, or had never heard of the company. Complaints also allege difficulty obtaining refunds.

One complainant contacted our office to advise that the company did contact her to resolve the problem, however, no resolution has been recorded.

Complaint Closing Statistics

0 complaints against Gold Shield Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gold Shield Marketing complaints