Golden State Rentals ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, misrepresentation, and failure to issue refunds requested within the 5 day cancellation period. Customers complain the company misrepresents the availability of vacant properties, provides property lists with fictitious, inaccurate or occupied property listings, and refuses to issue refunds as previously agreed.

The company has responded in a few cases by issuing refunds. Most complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Golden State Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing rental vacancy listing services.

Primary Contact:	Diana Pitts (Owner)
Business Started:	N/A
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Department of Real Estate. A real estate broker’s license will satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. As of our last verification, on June 15, 2009, this company was licensed as a Prepaid Rental Listing Service with the California Department of Real Estate as required for their industry. For the most up to date licensing information, call (916) 227-0886 or visit www.dre.ca.gov or http://secure.dre.ca.gov/publicasp/prls.asp.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

On October 4, 2009 we verified that this company's phone numbers are disconnected or no longer in service. According to recent complaints, the company's office displays a sign that reads "Due to slow business, Golden State has closed for business. All clients in need of a refund may contact Dept of Real Estate to collect on the bond. (Lic# PRA0204)."

The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.