Complaints for Golden State Rentals in Huntington Beach, CA

18538 Beach Blvd
Huntington Beach, CA 92648 | Get Directions

(714) 963-0077

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, misrepresentation, and failure to issue refunds requested within the 5 day cancellation period. Customers complain the company misrepresents the availability of vacant properties, provides property lists with fictitious, inaccurate or occupied property listings, and refuses to issue refunds as previously agreed.

The company has responded in a few cases by issuing refunds. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Golden State Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Golden State Rentals complaints