Gold's Gym ratings, reviews and complaints - Exercise and Physical Fitness Programs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Most complainants allege billing problems related to contract expiration renewal or cancellation. Some customers complain they adhere to instructions for cancelling their contracts but the company continues with monthly debits to creditcards or bank accounts ignoring their cancellation requests. Other complainants allege they were not made aware of an automatic renewal clause in their contract and assumed the contract would expire when the timeframe had passed. Many of these complainants discover even though they long ago ceased using the spa facilities their accounts are continually charged. Several complainants assuming the company had made an error requested refunds for the amounts debited when no services had been provided. They complain refunds are refused. The company responds to most complaints by denying refund requests. Instead they refer complainants to the terms of the original contract outlining their policies on refunds and cancellation. Some complainants are not satisfied with the responses stating that they had in fact submitted letters of cancellation. A few complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gold's Gym closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the operation of health and fitness centers.

Primary Contact:	Sean Paxton (Vice President)
Business Started:	1/1/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Read and understand the written terms of your contract. Don't rely on promises by salespersons or recruiters. In California state consumer protection laws allow buyers three days to cancel health spa contracts for a full refund until midnight of the third business day after the sale. The Cooling-Off Rule applies to sales finalized at the spa location or at a temporary location. By law the seller must advise the buyer of the three day recision period and provide two copies of a cancellation form (one to keep and one to send to the seller) along with a copy of your contract or receipt. The contract or receipt must explain cancellation procedures. We suggest your notice of cancellation be sent by certified mail return receipt requested so you have proof you complied with their instructions. You do not have to give a reason for canceling your purchase you have a right to change your mind.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Neste Enterprises

Websites:
There are no additional web sites.

Contacts:

Kendra Jenkins

Addresses:

26201 Ynez Road, Suite 1318, Temecula, CA, 92591

Reputation Report

Gold's Gym

Complaints and Resolutions

Other Information