Gold's Gym complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

We have received no complaints against this company.


Most complainants allege billing problems related to contract expiration renewal or cancellation. Some customers complain they adhere to instructions for cancelling their contracts but the company continues with monthly debits to creditcards or bank accounts ignoring their cancellation requests. Other complainants allege they were not made aware of an automatic renewal clause in their contract and assumed the contract would expire when the timeframe had passed. Many of these complainants discover even though they long ago ceased using the spa facilities their accounts are continually charged. Several complainants assuming the company had made an error requested refunds for the amounts debited when no services had been provided. They complain refunds are refused. The company responds to most complaints by denying refund requests. Instead they refer complainants to the terms of the original contract outlining their policies on refunds and cancellation. Some complainants are not satisfied with the responses stating that they had in fact submitted letters of cancellation. A few complaints are unanswered.

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Complaint Closing Statistics