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Goodwill

92 inquiries |
Thrift Shops

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7211 Boulder Ave
Highland, CA 92346 | Get Directions

(909) 907-7945

http://goodwill.org

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/9/2018 Frank L.

I feel that since Lily has been transferred already a transfer to the clearance Goodwill or suspension, perhaps termination of employment although it seems that Goodwill tries to avoid firing due to the fact they don't want to give unemployment

Hello my name is Frankmy wife & have been shopping for the Goodwill for many years we recently moved to East Highland Ranch where we had there's a Goodwill 7211 Boulder ave.Highland Cal. about a mile away from our home the workers there are very friendly nice and helpful however they have the manager name "Lily" and she is rude unapproachable loud yells at customers treats the workers horribly and disrespectfully "Lily" accuses customers of stealing and has her workers follow minorities around the store these employees do not say anything in fear of losing their jobs. I've been told by others that Lily has been this way in other store "Lily" has been transferred through the Goodwill Industries. I'm not sure if "Lily"was hired by the Goodwill to have employees quit so that can not collect umemployment.And this has happened many times too good hard workers. I am a business owner and as such if I had a manager working for me treating employees the way "Lily" does I would take care of it Asap

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Goodwill closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is thrift shops.

Primary Contact:	Lily
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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