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Gotapparel.com

297 inquiries |
General Apparel and Accessories Store

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14938 Shoemaker Avenue
Santa Fe Springs, CA 90670 | Get Directions

(866) 847-8678

http://gotapparel.com

Order online 24/7

Company Rating

BBB

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/22/2015 Sarah D.

Don't buy and expect to return!

I had previously purchased an item and was pleased with it. However, upon receiving another item I requested an RA number to return it on the website, email, and attempted phone and got no response. I attempted several different email addresses that the website suggested and still no response. Moreover, their shipping costs typically out weight the benefits to returning, so in retrospect I should have looked at this. I am not bothering to return the item as I am certain I would not get reimbursed and don't want to be scammed further. Bottom line - DON'T ORDER FROM THEM

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gotapparel.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our company is U.S. based and is all about apparel, clothing and garments. We select products from America's top notch brands and display them in our catalogs. Selections available for Men, Women, Kids, and Infants.

Primary Contact:
Business Started:	4/13/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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