Gotcha Towing Service ratings, reviews and complaints - Automobile Towing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company tows vehicles which are legally parked, when no signs are posted, when there is no existing tow contract for the lot, and, lot owners do not authorize tows. Some customers complain their vehicles are damaged while being transported. They claim the company denies responsibility for damages by citing municipal codes which they feel would exempt them from responsibility.

The company responds to most complaints by denying they illegally tow vehicles, claiming non-responsibility for any damages to vehicles, or by disputing the allegations and denying requests for reimbursements. In a few cases, the company claims to have received authorizations to tow or states that signs were posted.

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Complaint Closing Statistics

0 complaints against Gotcha Towing Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing towing services.

Primary Contact:	Jim Martin (Owner/Partner)
Business Started:	6/30/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Larry Pulvin (Owner/Partner)

Addresses:

298 North Azusa Avenue, Covina, CA, 91709

Reputation Report

Gotcha Towing Service

Complaints and Resolutions

Other Information