Complaints for Gotcha Towing Service in Ontario, CA

P.O. Box 3337
Ontario, CA 91761-0934 | Get Directions

(909) 465-1113

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company tows vehicles which are legally parked, when no signs are posted, when there is no existing tow contract for the lot, and, lot owners do not authorize tows. Some customers complain their vehicles are damaged while being transported. They claim the company denies responsibility for damages by citing municipal codes which they feel would exempt them from responsibility.

The company responds to most complaints by denying they illegally tow vehicles, claiming non-responsibility for any damages to vehicles, or by disputing the allegations and denying requests for reimbursements. In a few cases, the company claims to have received authorizations to tow or states that signs were posted.

Complaint Closing Statistics

0 complaints against Gotcha Towing Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Gotcha Towing Service complaints