Total Amount in Dispute:
$2,643.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Our records indicate the company failed to respond to the one complaint brought to its attention.
Some complainants allege that they are presented with debts which are not their responsibility previously paid or are unfamiliar to them. Other customers who do accept responsibility for debts presented complain the company changes terms and conditions of payment schedules without their knowledge. Many complainants allege the company refuses to give corrected or updated information to credit reporting agencies or fails to provide proof of the debt when requested. The company responds in some cases by closing accounts correcting erroneous information or by disputing the complainants allegations. Some complaints are closed as unresolved meaning the complainants are not satisfied with the company's response. Many other complaints remain unanswered.
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