Find a reputable business?

Complaints and Resolutions

Grant & Weber complaints

Read Complaints File Complaint View Full Report

26575 West Agoura Road Suite 209
Calabasas, CA 91302 | Get Directions

(818) 871-7700

http://www.grantweber.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,643.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Some complainants allege that they are presented with debts which are not their responsibility previously paid or are unfamiliar to them. Other customers who do accept responsibility for debts presented complain the company changes terms and conditions of payment schedules without their knowledge. Many complainants allege the company refuses to give corrected or updated information to credit reporting agencies or fails to provide proof of the debt when requested. The company responds in some cases by closing accounts correcting erroneous information or by disputing the complainants allegations. Some complaints are closed as unresolved meaning the complainants are not satisfied with the company's response. Many other complaints remain unanswered.

Complaint Closing Statistics

1 complaints against Grant & Weber closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grant & Weber

Sort by

9/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,643.00 Amount Settled: $0.00

Customer Complaint

8/26/2021

I called this company; spoke to someone named Robert who was very belligerent. I requested all documents that they have pertaining to this collection under the consumers at he informed me that they could not do that until I told him it was mentioned on that website that I could. He told me it wasn't no one I can speak to that was over him because he did not know what to do. he eventually hung up on me. the account has also doubled from interest charges it's also stated on credit report but the count was open in October 2018 which is not true nor was I notified or has signed any type of contract to any agreement with this company Resolution Sought This company to be investigated another consumers Fair Act it's no telling how many people have called them and was told that they could not receive these documents which is a consumer's right

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile