Gravity Defyer, Inc. ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

The company has a pattern of complaints alleging non-delivery of ordered products failure to provide refunds or credits on returned or cancelled items and problems relating to billing disputes. Some customers complain products are delivered defective and they are unable to obtain refunds or successfully contact technical support.~~The company responded to some complaints by shipping orders making adjustments or by providing refunds or credits. Some complainants are not satisfied with the company's response due to dissatisfaction with the company's """"no refund"""" policy or other shipping and billing related disputes. A few complainants disputed that the company had sent them a refund after the the company advised the Bureau one had been sent.

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Complaint Closing Statistics

0 complaints against Gravity Defyer, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Gravity Defyer, Inc. sales of comfortable shoes for active adults specializing in trampoline sole. They provide dress, casual and athletic shoes for men and women. The most amazing technology housed in the most attractive footwear.

Primary Contact:	Reyna Calderon (Customer Service Manager)
Business Started:	11/7/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The FTC's Mail Order Rule allows a company 30 days delivery time for products ordered by mail. If the company cannot deliver the product within the 30 day period they are required to notify you in writing of the delay and offer you the option of waiting or having your money refunded within seven days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Strong Ideas Corporation

Aroamarketing

Gadget Alert

Gadget Universe

Steinhausen Aroa-Marketing

Websites:

Contacts:

Customer Care Dept

General Customer Service

Marcus O'Bryant (Mkt Manager)

Tim Wallace (Mkt Manager)

Denise Pryor (Fraud Prevention/Credit Card Authorization)

Other Categories:

Online Retailers

Mail-Order and Catalogs Retail

Watches Repair Service

Addresses:

P.O. Box 4808, Chatsworth, CA, 91311

Reputation Report

Gravity Defyer, Inc.

Complaints and Resolutions

Other Information