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Gray-Daniels Toyota

59 inquiries |
New Car Dealers

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104 Gray Daniels Blvd.
Brandon, MS 39042 | Get Directions

(888) 593-1865

http://www.gray-danielstoyota....

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/30/2019 Rose J.

I won't return to them and will let others know of their unfair practices.

I took my car for an oil change there today. About 20 minutes after taking it to be worked on, the service man came to me and said it needed new filters, and alignment, and a new battery - that the battery had died when they got it to the area to be worked on. I told them I did not want anything done but an oil change. Later I took my car to my brother who has his own Toyota shop checked my battery and it is fine - I had had no trouble out of it. They lied to me and tried to take advantage of me because I am a woman. I have heard this about this businesses for years. They are dishonest and try to cheat people and something should be done about it. I want them to treat people fairly and with respect and I won't return to them and will let others know of their unfair practices.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Gray-Daniels Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a new and pre-owned car dealership and general auto repair services.

Primary Contact:	Jody Archer (General Manager)
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mark Murphee (New Car Manager)

Other Categories:

Used Car Dealers

General Auto Repair Services

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