Great Expectations ratings, reviews and complaints - Dating Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege misrepresentation of policies, procedures and services offered. Other customers complain they encounter difficulties concerning cancellation and refund policies. In some cases complainants contend the company fails to make clear disclosures on how the service works, or that high pressure sales tactics are used to persuade them to sign contracts. Most complaining with similar concerns request refunds based on allegations that their contracts were signed under duress. A few customers complain they cancel the service within the three day cancellation period, but the company fails to implement their cancellation request.

The company responds to some complaints by disputing allegations, and denying refund requests. In some cases, credits or refunds are issued. Most responses offered explanations or clarifications of company policies and procedures, or reminded customers they signed a contract with a three day cancellation clause, with no provision for cancellation after the 3 day period.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Great Expectations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a video dating service wherein members have the opportunity to meet other singles.

Primary Contact:	Michael Holland (Owner)
Business Started:	2/28/1976
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law allows you three business days from the date you sign an agreement with the company to cancel it for any reason. The contract must inform you of this right and how to exercise it. If you do cancel within that period, you are entitled to a refund of your money within 10 days of the date the company receives your cancellation notice.

Dating service contracts must, by law, be in writing, and you must be given a copy of the contract at the time you sign it. The contract may not provide for payments or financing on your part for more than two years. It must provide that if you die, become disabled (unless your disability is expected to continue for fewer than six months), or move more than 50 miles and cannot transfer your contract to a comparable service there, you our your estate may discontinue the payments you are making. If you prepaid the charges, you or your estate is entitled to a pro rata refund.

We recommend that you make sure you understand exactly what services your contract provides for before you sign. Don’t succumb to high pressure sales, and don’t rely on verbal claims of successful matches and satisfied clients.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Valentine Upland, LLC

ZMM Group II LLC

Websites:
There are no additional web sites.

Contacts:

Karen James (Director)

Robert Fisher (Owner)

Christina S (Director)

Reputation Report

Great Expectations

Complaints and Resolutions

Other Information