Complaints for Great Expectations in Upland, CA - 4705

450 North Mountain Ave. Suite B
Upland, CA 91786 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege misrepresentation of policies, procedures and services offered. Other customers complain they encounter difficulties concerning cancellation and refund policies. In some cases complainants contend the company fails to make clear disclosures on how the service works, or that high pressure sales tactics are used to persuade them to sign contracts. Most complaining with similar concerns request refunds based on allegations that their contracts were signed under duress. A few customers complain they cancel the service within the three day cancellation period, but the company fails to implement their cancellation request.

The company responds to some complaints by disputing allegations, and denying refund requests. In some cases, credits or refunds are issued. Most responses offered explanations or clarifications of company policies and procedures, or reminded customers they signed a contract with a three day cancellation clause, with no provision for cancellation after the 3 day period.

Complaint Closing Statistics

0 complaints against Great Expectations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Great Expectations complaints