Great Expectations Encino, Inc. ratings, reviews and complaints - Dating Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company misrepresents the number of members available in their area, or, that matched referrals do not meet their requested criteria for age, financial status, ethnic background, professionalism, or education levels. A few complainants report high pressure sales tactics are used to persuade them to sign contracts. Several customers complain they cancel within the three day cancellation period allowed by law, but the company refuses to acknowledge their request. The company responds to some complaints by extending memberships, or issuing refunds or credits. Most responses offered explanations or clarifications of company policies and procedures. Allegations of misrepresentation and high pressure sales tactics are generally not addressed. One complaint is closed as disputed meaning the customer is not satisfied with the company's response. Two complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Great Expectations Encino, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a video dating service whereby members can select and be selected by available single members. The company uses profiles, current photograpy and video conversations to serve this purpose.

Primary Contact:	Ray Dimmick
Business Started:	7/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Dating service agreements are required by California law to include a three day cooling off period to allow cancellation if you should change your mind for any reason. Cancellation instructions should also be provided. We suggest cancellations requests be sent by certified mail, return receipt requested , so that you have proof that your request was sent within the three day period.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Great Expectations Encino, Inc.

Complaints and Resolutions

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