Complaints for Great Expectations Encino, Inc. in Tarzana, CA

18801 Ventura Blvd. Suite 305
Tarzana, CA 91316 | Get Directions

(818) 344-5553

http://www.ge-tarzana.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company misrepresents the number of members available in their area, or, that matched referrals do not meet their requested criteria for age, financial status, ethnic background, professionalism, or education levels. A few complainants report high pressure sales tactics are used to persuade them to sign contracts. Several customers complain they cancel within the three day cancellation period allowed by law, but the company refuses to acknowledge their request. The company responds to some complaints by extending memberships, or issuing refunds or credits. Most responses offered explanations or clarifications of company policies and procedures. Allegations of misrepresentation and high pressure sales tactics are generally not addressed. One complaint is closed as disputed meaning the customer is not satisfied with the company's response. Two complaints are unanswered.

Complaint Closing Statistics

0 complaints against Great Expectations Encino, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Great Expectations Encino, Inc. complaints