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GreatSeats.com

25 inquiries |
Entertainment Services

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5010 Sunnyside Avenue, Suite 103
Beltsville, MD 20705 | Get Directions

(866) 206-5313

http://www.greatseats.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/20/2017 Tricia D.

Very disappointed..

I bought three tickets for the basketball game with 76ers vs calavers.I ordered the tickets on the phone with a representive to not have any mistakes, because this was a very important day. It was my sons 17th birthday. This was one of his dream was to attend a live NBA game. On the day of the game my husband and both my son were very excited to attend the game, when they got there it was no game. They called me , I called the representatives to find out how and what cause this. The game was in Cleveland. And my family was in Philadelphia. Can you imagine the disappointment I felt and also my son on his birthday. I was told that a manager would get in contact with me, I called for five days straight still no answer to how to resolved this issue. Finally I got to speak with a manager, who showed no remorse for what happened. He just got on the phone and said they can not give me a refund. I told the manager that I repeated to the representive that they will be in Philadelphia. So I don't know how she assumed I wanted tickets in Cleveland. I told the manager I am not asking for a refund. I really thought they would at least a ticket for my son to go to a game. I paid for these tickets they weren't free. I was very hurt and disappointed by there behavior towards this matter.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against GreatSeats.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an event and entertainment ticket sales.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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