Green Buffalo Moving, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We believe TransUnited Moving Serv, Inc., and Green Buffalo Moving are a common enterprise. Both businesses operate using the same interstate moving license. The complaint experience below is for TransUnited Moving Serv, Inc.

Complainants allege pricing disputes concerning total costs of services, exorbitant fees for packing material charges, or that the company fails to file insurance claims for missing or damaged items. In other cases, the company fails to refund deposits, show up for scheduled appointments, or provide promised discounts. A few complainants allege delays in receiving deliveries.

The company responds to complaints by explaining that customers are informed of the cost of packing materials in advance and that these fees are in addition to the estimated price for the move. The company responds to many complaints stating they offered discounts to the customers. The company responds to a few complaints by explaining that they cannot provide a guaranteed date of delivery and responded to complaints about damage stating the customer will need to file a claim for and the company will reimburse according to the policy.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Green Buffalo Moving, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Green Buffalo Moving provides relocation services to families and businesses in California. Whether you are searching for moving companies in Los Angeles, Sacramento, San Diego, or San Francisco, Green Buffalo has a dispatch location in your area.

Primary Contact:	David Mustang
Business Started:	7/10/2009
Social:

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Licensing

On October 12, 2009, TransUnited Moving Serv, Inc. transferred their Public Utilities Commission (PUC) license to Green Buffalo Moving, Inc. and is operating with the same Department of Transportation license number 1775754 as Green Buffalo Moving, Inc.

Companies offering to move household goods within the state of California are required to registered with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/Transportation/movers/index.htm or by calling (800) 877-8867

For moves between states, movers are required to register and are licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Alexander Polonsky (Manager)

Sergey Takhunov (President)

Addresses:

6657 Reseda Blvd., Unit 208, Reseda, CA, 91335

Reputation Report

Green Buffalo Moving, Inc.

Complaints and Resolutions

Other Information