Complaints for Green Buffalo Moving, Inc. in Encino, CA

5333 Balboa Blvd Suite 239
Encino, CA 91316 | Get Directions

(888) 758-0788

http://www.greenbuffalomoving....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We believe TransUnited Moving Serv, Inc., and Green Buffalo Moving are a common enterprise. Both businesses operate using the same interstate moving license. The complaint experience below is for TransUnited Moving Serv, Inc.

Complainants allege pricing disputes concerning total costs of services, exorbitant fees for packing material charges, or that the company fails to file insurance claims for missing or damaged items. In other cases, the company fails to refund deposits, show up for scheduled appointments, or provide promised discounts. A few complainants allege delays in receiving deliveries.

The company responds to complaints by explaining that customers are informed of the cost of packing materials in advance and that these fees are in addition to the estimated price for the move. The company responds to many complaints stating they offered discounts to the customers. The company responds to a few complaints by explaining that they cannot provide a guaranteed date of delivery and responded to complaints about damage stating the customer will need to file a claim for and the company will reimburse according to the policy.

Complaint Closing Statistics

0 complaints against Green Buffalo Moving, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Green Buffalo Moving, Inc. complaints