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Griffith Ford

257 inquiries |
New Car Dealers

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2661 Interstate 35 Frontage Road
San Marcos , TX 78666 | Get Directions

(888) 690-5431

http://www.griffithfordsanmarc...

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/31/2022 Alfred T.

Griffith Ford is horrible dealership

I would not give them any stars if I could do that and still leave a review. I tried to buy a truck from Griffith Ford today. I called to check on a Ford truck I saw on the lot Sunday (with associated VIN) and they wanted to add a $5,000 availability charge, even though the truck was on their lot! The salesman returned my call and said they would not add the charge so I headed to the dealership to purchase the truck. The salesman and I discussed the actual truck, the price, and took it for a drive. When I got into the office we made the deal for the truck. When I received the paperwork to review and sign, I noticed the paperwork had the truck as a 2021 model, when the one I drove was a 2022 model. I questioned the year and Christian, the manager, came back and told me that there was $11, 000 of add-ons to the truck and could not sell it for the priced advertised on the web and agreed on in person. This experience feels a lot like price-gouging, which is against the law.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Griffith Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is new car dealers.

Primary Contact:	Steve Loya
Business Started:	N/A
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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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