Guaranteed Lists, Inc. ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality and integrity of marketing lists purchased from the company. and, that the company fails to honor their guarantee. Some customers complain the company's lists have incomplete addresses, contain only a small percentage of the actual targeted marketing group requested by the purchaser, or that information is outdated.

The company responds to most complaints by agreeing to issue refunds, however, some complainants dispute that any action was taken to resolve problems, and report refunds are not sent as agreed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Guaranteed Lists, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing lead generation services.

Primary Contact:	Chiara Josef (Customer Service)
Business Started:	2/1/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BCA suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity. If the company offers a guaranty, we suggest you ask that they either provide replacement leads for those that don’t meet the criteria, or a refund at the customer’s option.

This company sells marketing lists and sales leads with a 100% guarantee to area businesses. The company's website guarantees that buyers will receive accurate, high quality data, claiming that if your list fails to deliver, they will replace the unsuccessful data with new data at no cost!

Marketing list purchasers should be aware that such guarantees can be worthless in some cases. If the information you obtained in the first round was unsuccessful, what assurances do you have that the second replacement list will be any better suited than the first list received.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Guaranteed Lists, Inc.

Complaints and Resolutions

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