Complaints for Guaranteed Lists, Inc. in Woodland Hills, CA

5900 Canoga Avenue 4th Floor
Woodland Hills, CA 91367 | Get Directions

(818) 713-1982

http://www.guaranteedlists.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality and integrity of marketing lists purchased from the company. and, that the company fails to honor their guarantee. Some customers complain the company's lists have incomplete addresses, contain only a small percentage of the actual targeted marketing group requested by the purchaser, or that information is outdated.

The company responds to most complaints by agreeing to issue refunds, however, some complainants dispute that any action was taken to resolve problems, and report refunds are not sent as agreed.

Complaint Closing Statistics

0 complaints against Guaranteed Lists, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Guaranteed Lists, Inc. complaints