Guardian Angel Driving School ratings, reviews and complaints - Driving Schools

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of allegations concerning inability to contact company personnel to schedule classes or behind the wheel training as agreed. Customers complain they pay in advance but are unable to schedule the classes necessary to complete the course within the necessary time period requirements. Some complainants allege the company refuses to schedule completion classes without collecting an additional $50 late fee. Complainants dispute the validity of the late fee charge and contend that they had made repeated attempts to schedule classes however the company failed to return calls or refused to allow a waiting list to book future dates.~~The company responds to complaints by providing clarification of their policies by providing completion dates or by disputing the complainants allegations that they failed to properly communicate class schedules or return calls.

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Complaint Closing Statistics

0 complaints against Guardian Angel Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing driver education.

Primary Contact:	Heather Baeumel (Co-Owner)
Business Started:	4/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Larry Baeumel (Co-Owner)

Addresses:

10420 Beaumont Ave. Ste. E, Beaumont, CA, 92223

2826 West Rialto Avenue, Rialto, CA, 92376

Reputation Report

Guardian Angel Driving School

Complaints and Resolutions

Other Information