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H & R Block

147 inquiries |
Tax Preparation Services

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614 Nashua St Ste 31
Milford, NH 03055-4943 | Get Directions

(603) 673-6490

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/7/2022 Kevin C.

I went here last year for the 1st time. Worst business practices I have ever seen and no professional integrity at all. I had issues with the way my taxes were done and were told they would put it on "HOLD" until I had a chance to correct some issues. Nope next day I received notice they were accepted by IRS. When I call I was told by the office manager that she was unaware of the "HOLD" status and many were sent and "Oh well can't be undone". Spoke to the person who did my taxes and he said she screwed up a lot of them that way but nothing can be done. Not once did I hear I'm sorry or we will refund you or any form of professionalism. I am back to Turbo tax and saving money. Never Again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against H & R Block closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Tax Return Preparation Services

Primary Contact:	Connie Koch (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

H & R Block Tax Svc

Websites:
There are no additional web sites.

Contacts:

Connie Koch (Manager)

Addresses:

614 Nashua St # 31, Milford, NH, 03055-4943

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