Handbags World ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege merchandise is never received, refunds are not issued and difficulty canceling orders. Other complainants allege they received poor quality merchandise. Some complainants allege the company fails to return phone calls, and E-mails. A few complainants allege the company fails to abide by their return policy.

The company responds by stating they moved locations and were not able to process orders, reply to e-mails or phone calls. With respect to cancellation complaints by stating the orders were cancelled and never processed. The company failed to address complaints about poor quality items or about orders that were never received.

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Complaint Closing Statistics

0 complaints against Handbags World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is selling handbags (retail) via the Internet.

Primary Contact:	Derek Truong (President/CEO)
Business Started:	9/27/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Corematter Group, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

General Apparel and Accessories Store

Addresses:

P.O. Box 448, San Gabriel, CA, 91775

Reputation Report

Handbags World

Complaints and Resolutions

Other Information