Complaints for Handbags World in San Dimas, CA

105 West Arrow Highway Suite 7 & 8
San Dimas, CA 91773 | Get Directions

(909) 592-3388

http://www.handbagsworld.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege merchandise is never received, refunds are not issued and difficulty canceling orders. Other complainants allege they received poor quality merchandise. Some complainants allege the company fails to return phone calls, and E-mails. A few complainants allege the company fails to abide by their return policy.

The company responds by stating they moved locations and were not able to process orders, reply to e-mails or phone calls. With respect to cancellation complaints by stating the orders were cancelled and never processed. The company failed to address complaints about poor quality items or about orders that were never received.

Complaint Closing Statistics

0 complaints against Handbags World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Handbags World complaints