Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/21/2020 Mr butts B.

Ask them why these issues are not getting resolved and why do residents have to go through this.

I am a resident at Peachtree Landing Apartment Homes, first of all they keep changing the amount in people's rent without notice. The water was cut off for 2 days and the residents still had to pay. There are residents that have lost their jobs due to the Coronvirus, and they are putting eviction notices on everyone's door, and as of right now we no longer have a property manager. The manager walked out, they never answer the phone the office stays closed. They allow drug dealers to post outside your doors and do their thing, it's not safe out there at all. They don't fix anything out here, there is mold in the apartments that have been addressed, but still haven't been taken care of. Ask them why these issues are not getting resolved and why do residents have to go through this and paying all this rent to live as they call it luxury homes, but treating tenants like we on public housing.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Harbor Group Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a property management service.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Peachtree Landing Apartment Homes

Websites:

http://www.hgliving.com

Contacts:

Mary Drake (Manager)

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