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Henry Ford West Bloomfield Hospital

187 inquiries |
Physicians and Surgeons, Md

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6777 West Maple Road
West Bloomfield Township, MI 48322 | Get Directions

(248) 325-1000

https://www.henryford.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/4/2019 Kay C.

Receptionist didn't have time to call a physician for a simple fax.

Receptionist working front desk (Alexis) was extremely rude and dismissive to my mother. Her physician forgot to put her order for a test and instead of making a simple phone call to fax it over she dismissed her and said oh you cannot get your test done today! She proceeded to ask my mom to sit down. But the next client (Caucasian) she was joking with and showing pics from her phone, yet you do not have time to call a physician for a simple fax for a patient, even after everyone else has checked in? Terminate her, she should not be dealing directly with customers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Henry Ford West Bloomfield Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is physicians and surgeons.

Primary Contact:
Business Started:	N/A
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Licensing

The Medical Board of California is the State agency that licenses medical doctors, investigates complaints, disciplines those who violate the law, conducts physician evaluations, and facilitates rehabilitation where appropriate.

To verify a medical professions license, contact the Medical Board by writing to, California Medical Board, 1426 Howe Avenue, #54, Sacramento, CA 95825., by calling, (916) 263-2382, sending an email Webmaster@medbd.ca.gov , or, visit their website at www.medbd.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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