114 inquiries | Computer Dealers Retail
(562) 938-7273
Company Rating
AAA
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BCA's Summary and Analysis:
This company has a pattern of complaints alleging deceptive sales practices relating to incomplete disclosures concerning the terms and conditions of the offer, and inability to cancel and obtain refunds. Some customers complain the company’s representatives identify themselves as being associated with their children's school, or from the School Board, or misrepresent the costs associated with the offer. Other complainants allege the company fails to acknowledge their attempts to cancel their purchase pursuant to their contracts three day cancellation clause, or that buyers are unable to use software or computers they purchased. Most complainants request refundsThe company responds to some complaints by disputing allegations of false information, or by reminding customer's they agreed to their terms and conditions. Some complainants are not satisfied with the company’s responses. Some responses partially addressed the complainant’s allegations, but failed to address refund issuesallegations of false advertising or alleged deceptive practices.
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Company Info
This company's nature of business is selling computers and software.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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This company sells home computers via telemarketing and door to door sales. Door to Door salespersons often use high-pressure or scare tactics and sometimes misrepresent the quality and value of their products, and may charge several times the going rate for comparable merchandise and services. To avoid being victimized by an unscrupulous seller, keep in mind the salesperson is at your door uninvited and remains there only at your courtesy. Don't let yourself be hurried, intimidated or coerced. If you are interested in buying from a door-to-door seller, get everything in writing including price, warranty and all conditions. Tell the salesperson you will check it out and get back to him. Ask for proper identification before listening to a sales pitch. Be careful about letting any salesperson into your home. Don't fall for the "sympathy" approach. Salespersons may say they're working their way through college or in some other way try to get your sympathy. Be wary of any offer that includes "referral sales." A referral sale is when a seller offers to pay you a certain amount of cash or promises a discount if you give him the name of friends who might buy his products. Don't make any payment hastily, especially for merchandise or services you haven't received.California law provides the right to cancel any in home sales contract for $25 or more, within three business days (excluding Saturdays, Sundays and legal holidays) if the seller personally solicited and presented the contract in your home. The law also requires the seller to advise you of this cancellation period, and provide instructions for cancelling if a special format is required. If you wish to cancel, we suggest you send the cancellation notice by certified mail, return receipt requested, so you have proof of the notification. This law does not apply to business to business transactions.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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