Complaints for Hispanic Educational in Downey, CA

8060 Forence Avenue Suite #309
Downey, CA 90240 | Get Directions

(562) 938-7273

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging deceptive sales practices relating to incomplete disclosures concerning the terms and conditions of the offer, and inability to cancel and obtain refunds. Some customers complain the company’s representatives identify themselves as being associated with their children's school, or from the School Board, or misrepresent the costs associated with the offer. Other complainants allege the company fails to acknowledge their attempts to cancel their purchase pursuant to their contracts three day cancellation clause, or that buyers are unable to use software or computers they purchased. Most complainants request refunds

The company responds to some complaints by disputing allegations of false information, or by reminding customer's they agreed to their terms and conditions. Some complainants are not satisfied with the company’s responses. Some responses partially addressed the complainant’s allegations, but failed to address refund issuesallegations of false advertising or alleged deceptive practices.

Complaint Closing Statistics

0 complaints against Hispanic Educational closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hispanic Educational complaints