Hollywood Spas International, Inc. ratings, reviews and complaints - Hot Tub and Spa Wholesale Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege receiving damaged or defective merchandise, missing items, dissatisfaction with customer service, failure to return calls, and delays or difficulties in receiving replacement parts or repair services.

The company responds to complaints by delivering items, advising customers that parts were on back order, making repairs, and contacting carriers to assist in obtaining compensation for damages. In some cases the company denies responsibility for delivery arrangements, insurance, and service calls.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hollywood Spas International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing international and national wholesale vendors and factory direct retail sales of spas, pools and accessories.

Primary Contact:	Dennis Foxspect (Owner)
Business Started:	8/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

3DaySpaStore.Com

3 Day Spa Store

HollywoodSpas.net

Websites:

www.hollywoodspas.net

Contacts:
There are no additional contacts.

Addresses:

2060 Avenue Los Arboles, Thousand Oaks, CA, 91361

Reputation Report

Hollywood Spas International, Inc.

Complaints and Resolutions

Other Information