Complaints for Hollywood Spas International, Inc. in West Lake Village, CA

2899 Agoura Road
West Lake Village, CA 91361 | Get Directions

(888) 360-7727

http://www.3dayspastore.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege receiving damaged or defective merchandise, missing items, dissatisfaction with customer service, failure to return calls, and delays or difficulties in receiving replacement parts or repair services.

The company responds to complaints by delivering items, advising customers that parts were on back order, making repairs, and contacting carriers to assist in obtaining compensation for damages. In some cases the company denies responsibility for delivery arrangements, insurance, and service calls.

Complaint Closing Statistics

0 complaints against Hollywood Spas International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hollywood Spas International, Inc. complaints