Hollywood Treasures Network ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive incorrect merchandise, or, products do not meet their quality expectations. Other customers complain the company fails to issue and send refunds for returned items. Most complainants allegedly experience poor or inadequate customer service. They report difficulties having accounts credited, refund checks issued, and difficulty contacting the company. The company responds to some complaints by advising the problems are resolved and providing credits or refunds. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Hollywood Treasures Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is mail order sales of jewelry and watches.

Primary Contact:	Donna Summers (Customer Service)
Business Started:	8/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On October 1, 2001, this company filed for bankruptcy under Chapter VII of the Federal Bankruptcy Act, case #LA01-39509EC. The bankruptcy proceeding was filed in the United States Bankruptcy Court for the Central District of California. At the present time, the company is not allowed to pay any pre-existing debt and is also insulated from collection actions. Contact the Bankruptcy Court for more information.

Other Considerations

This company has filed Chapter 11 bankruptcy. Under federal bakruptcy laws, Chapter 11 allows for reorganization. Generally, the company continues to operate normally while reorganizing. For information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Hollywood Shopping Network

Websites:
There are no additional web sites.

Contacts:

Maria Sanchez (Customer Service Mgr)

Addresses:

5430 Sunset Blvd Suite 1207, Los Angeles, CA, 90020

6430 Sunset Blvd. Suite 1207, Los Angeles, CA, 90028

Reputation Report

Hollywood Treasures Network

Complaints and Resolutions

Other Information