Complaints for Hollywood Treasures Network in Torrance, CA

3460 Torrance Blvd. Suite 150
Torrance, CA 90503 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive incorrect merchandise, or, products do not meet their quality expectations. Other customers complain the company fails to issue and send refunds for returned items. Most complainants allegedly experience poor or inadequate customer service. They report difficulties having accounts credited, refund checks issued, and difficulty contacting the company. The company responds to some complaints by advising the problems are resolved and providing credits or refunds. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Hollywood Treasures Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hollywood Treasures Network complaints