Home Protection Department ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Several complainants allege they paid the company between $1000 and $1700 to stop forclosures on their homes. Customers complain, that after the initial fee was paid, the company would periodically call and request additional funds in various amounts. Complainants report settlements were not negotiated with lenders, and the company failed to produce evidence that services were provided. All complainants requested refunds.

The company responded to one complaint by issuing a refund. Another complaint was addressed by an advisory to the complainant that work was performed and she was not eligible for a refund. The customer was not satisfied and disputed that any work was actually performed. All other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Home Protection Department closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a consultant in foreclosure.

Primary Contact:	Ivan Marin (Co-Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

This company sends misleading solicitation notices to consumers whose property is in forclosure. The notices appear to be from the mortgage holder, but in fact, are actually solicitations for this company's services. to call this company to enlist their services. If you have received this type of solicitation, contact your lender.

As of March 16, 2004, we verified that the company does not have a valid California Real Estate Sales License. To verify licensing, visit www.dre.ca.gov or call (916) 227-0900.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

560 North Arrowhead Ave. Suite 3B, San Bernardino, CA, 92401

Reputation Report

Home Protection Department

Complaints and Resolutions

Other Information